Privacy Policy

Privacy Policy

Last updated: August 28, 2026 At Rattb, we respect your privacy and are committed to protecting the personal data you provide when using our website rattb.com and the digital services and products available through it. This Privacy Policy explains how we collect, use and protect information, when it may be shared, and your rights regarding your personal data. By using the Rattb website or any of its services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Rattb is a platform specialized in developing and providing digital solutions and products, including WordPress themes and plugins and related software and technical services. Website: rattb.com If you have any question regarding privacy or your personal data, you can contact us through the Contact Us page on the website.

2. Information We Collect

We may collect different types of information depending on how you use the website and the services you request.

2.1 Information You Provide to Us Directly

You may provide us with personal information when you:
  • Create an account on the website.
  • Purchase a product or service.
  • Contact us.
  • Submit a contact form or support request.
  • Subscribe to newsletters, if available.
  • Send an inquiry or request related to one of our products or services.
This information may include:
  • Name.
  • Email address.
  • Phone number, if provided.
  • Company or business details, if provided.
  • Billing and transaction information required to complete a purchase.
  • The content of messages or support requests you send us.
We do not ask you to provide more personal information than is necessary to deliver the service or fulfill the purpose for which it was collected.

3. Payment Information

When purchasing a product or service, payment may be processed through an external payment provider. Information necessary to complete the payment may be sent to the payment provider in accordance with their own privacy policy and terms of use. Rattb does not store full payment card data, such as the full card number or CVV code, on its servers when payment is fully processed by an external payment provider. We may retain transaction-related information, such as:
  • Order number.
  • The product or service purchased.
  • Transaction amount.
  • Transaction date.
  • Payment status.
This is for the purposes of order fulfillment, account management, support, accounting and fraud prevention.

4. Account Information

If you create an account on our website, we may collect and store the information needed to manage your account, such as:
  • Username.
  • Email address.
  • Account information you choose to add.
  • Products or services associated with your account.
  • Order and transaction history.
  • License information related to products you have purchased, where applicable.
This information is used to provide and manage the services and products associated with your account.

5. Information Collected Automatically

When visiting the website, some technical information may be collected automatically, such as:
  • IP address.
  • Browser type.
  • Device type and operating system.
  • Pages visited.
  • Time and date of the visit.
  • Referral source.
  • Technical information related to performance and security.
We may use this data to understand how the website is used, improve its performance, detect technical issues, and protect the website from harmful or unauthorized use.

6. Cookies

The Rattb website may use cookies and similar technologies to improve the user experience and operate certain website functions. Cookies may be used to:
  • Keep you logged in.
  • Remember certain user settings.
  • Operate core website functions.
  • Improve website performance.
  • Understand how visitors use the website.
  • Improve services and content.
  • Support security functions.
You can control cookies through your browser settings. Disabling some cookies may cause certain website functions to not work as expected.

7. WordPress Services

Our website, products and services may use technologies related to the WordPress platform. If you use one of our WordPress products, the product may process some data within your website according to how the product is configured and used. We do not automatically access the content of your WordPress website simply because you installed one of our products. Any data processed by our products depends on the features the product provides and the settings chosen by the site administrator.

8. Third-Party Add-ons and Services

We may use certain services or tools provided by external companies or providers, such as:
  • Website hosting services.
  • Payment services.
  • Email services.
  • Analytics services.
  • Security and protection services.
  • Customer support services.
  • Integration services with external platforms.
Some of these providers may need to process certain data on our behalf in order to provide their services. We seek to use trusted providers and take appropriate steps to limit access to data to what is necessary to provide the service. These services may have their own independent privacy policies, and we recommend reviewing them when using the services they support.

9. Analytics

We may use analytics tools to understand how visitors use our website and improve the user experience. The information analyzed may include:
  • Pages visited.
  • Visit duration.
  • Device and browser type.
  • Visit source.
  • Basic interactions with the website.
We use this data in ways that help us improve the website and services, understand content performance, and detect issues.

10. Why We Use Your Information

We may use the information we collect for the following purposes:
  • Provide the products and services you request.
  • Process orders and payments.
  • Create and manage accounts.
  • Provide technical support and customer service.
  • Manage product licenses when needed.
  • Send notifications related to orders or accounts.
  • Improve the website, products and services.
  • Detect and prevent fraud and misuse.
  • Protect the website and infrastructure.
  • Comply with legal and regulatory obligations.
  • Communicate with you regarding an order or service you requested.
  • Send marketing messages where permitted and in line with your preferences.
We do not use your personal data for a purpose materially different from the purpose for which it was collected without an appropriate legal basis.

11. Marketing Communications

We may send you marketing messages or newsletters if you subscribed to them or if we have a legal basis permitting it. You can unsubscribe from marketing messages at any time using the unsubscribe link included in the message or by contacting us. Even after unsubscribing from marketing messages, we may continue to send necessary messages related to your account, orders, purchases, licenses, security or the services you use.

12. Information Sharing

We do not sell your personal data. We may share some information with other parties only when necessary to achieve the purposes described in this Privacy Policy, such as:
  • Payment service providers.
  • Hosting and infrastructure providers.
  • Email providers.
  • Security and protection service providers.
  • Analytics providers.
  • Technical service providers.
  • Government or legal authorities when disclosure is required by law.
We seek to limit the information shared to what is necessary to provide the service or comply with the legal obligation.

13. Data Retention

We retain personal information only for as long as necessary to achieve the purposes for which it was collected, including:
  • Providing services.
  • Managing accounts.
  • Executing transactions.
  • Providing support.
  • Maintaining business and accounting records.
  • Resolving disputes.
  • Preventing fraud and misuse.
  • Complying with legal requirements.
Retention periods may vary depending on the type of data, its purpose and applicable legal requirements. When there is no legitimate need to retain information, it may be deleted or made non-identifiable, in accordance with applicable regulations and procedures.

14. Information Security

We take reasonable technical and organizational measures to help protect personal information from:
  • Unauthorized access.
  • Unauthorized modification.
  • Unauthorized disclosure.
  • Loss or damage.
  • Unlawful use.
However, no method of transmitting or storing data over the internet can be guaranteed to be 100% secure. Therefore, despite taking appropriate protective measures, we cannot guarantee the absolute security of information.

15. International Data Transfers

Some data may be processed or stored by service providers located in countries different from the country in which you reside. When this occurs, we take appropriate steps in accordance with applicable laws to protect data during transfer and processing.

16. Your Rights Regarding Your Data

Under applicable laws, you may have certain rights regarding your personal data, including:
  • Requesting to know what data we hold about you.
  • Requesting correction of inaccurate data.
  • Requesting deletion of your personal data, where the law permits.
  • Requesting restriction of the processing of your data in certain cases.
  • Objecting to certain types of processing.
  • Withdrawing your consent where processing is based on consent.
  • Requesting a copy of some of your data in a portable format, where legally available.
We may ask you to provide appropriate information to verify your identity before fulfilling some requests, in order to protect your data and prevent unauthorized requests.

17. Account and Data Deletion

If you have an account on the Rattb website, you can request deletion of your account and personal data by contacting us. Upon receiving a valid deletion request, we will review it and take appropriate action in accordance with applicable laws. We may retain some information when retention is necessary for legal, accounting or security reasons, to prevent fraud, or to protect our legal rights.

18. Children's Privacy

The Rattb website is not directed to children, and we do not knowingly collect personal information from children. If we learn that a child has provided us with personal data without appropriate consent or legal basis, we will take reasonable steps to process or delete this information in accordance with applicable law.

19. Links to Other Websites

Our website may contain links to websites or services belonging to other parties. When you navigate to an external website, you become subject to that website's own privacy policy and terms of use. We are not responsible for the privacy practices or content of external websites.

20. Privacy of Our Products and WordPress Plugins

Some Rattb products, such as WordPress plugins, may require connecting to external servers or services to activate certain features, such as:
  • License verification.
  • Updates.
  • Downloading updates.
  • Syncing certain data required to operate a specific feature.
  • Integration with external services when enabled by the site administrator.
In these cases, the nature of the connection and the data required will be clarified in the product documentation, its settings, or its own privacy policy, where needed. Please note that the WordPress site administrator is responsible for configuring and using the plugins and services installed on their site, including ensuring that their use complies with the laws and policies applicable to their site and its users.

21. Changes to the Privacy Policy

We may update this Privacy Policy from time to time as a result of:
  • Changes to the services we provide.
  • Adding new features.
  • Changing service providers.
  • Updating legal requirements.
  • Improving privacy and security practices.
When material changes are made, we will update the "Last updated" date at the top of this page, and we may take additional steps to notify you of the changes where required. We recommend reviewing this page periodically.

22. Contact Us

If you have a question about the Privacy Policy, or wish to exercise one of your rights regarding your data, you can contact us through the Contact Us page on the Rattb website. Website: rattb.com We will make reasonable efforts to respond to privacy and data-related requests and inquiries within an appropriate timeframe and in accordance with applicable laws.

23. Consent

By using the Rattb website, you acknowledge that you have read and understood this Privacy Policy. When applicable laws require obtaining explicit consent to process a certain type of data, we will request that consent in the appropriate manner. Last updated: August 28, 2026